Rachael’s Written Remedies

Terms and Conditions

Thank you for choosing my email support service. I am committed to supporting your growth and well-being through thoughtful, written guidance. Please read the terms below to understand how my service works and what you can expect. If you have any questions, feel free to reach out!

1. Service Delivery

  • One Reply Per Email: Each email you send will receive one detailed reply. You are welcome to send feedback on my response, but please note that further questions or requests for additional help will require a new email submission.

  • Response Time: I aim to reply within 1-3 business days (Monday to Friday, excluding public holidays). If I will be away from the office and unable to meet this timeframe, such as when I am on annual leave, I will let you know promptly by email and via my Facebook page.

  • Check Your Spam/Junk Folder: Please ensure you check your junk or spam folder for my reply. If you have not received a response within 1–3 business days, please reach out so I can double-check the email address provided or confirm whether my reply has been filtered into your spam folder.

  • Please Choose Carefully: It is important to select your email support option thoughtfully. Due to the nature of this service, all purchases are final and non-refundable, including cases where the incorrect option has been selected

2. Payment Terms

  • Upfront Payment: All services must be paid for in advance through my secure website. I cannot provide support, advice or respond to emails until payment is received.

  • Choosing the Right Email Option: Please select your preferred email support option provided on my website (one-off or message trio). If the message trio option is selected, please note all three support emails need to be redeemed within 12 months of purchase.

  • No Refunds Policy: Once a payment is made, it is non-refundable. Please consider your purchase carefully before proceeding.

  • Website-Only Contact: If you contact me outside of my website—for example, by sending an email directly without payment—you will not receive a reply.

3. Confidentiality and Data Security

  • Your Privacy Matters: I treat all client information with strict confidentiality. Your details and correspondence are securely stored and never shared with third parties, except as required by law.

  • Safe and Secure Storage: I use secure systems to protect your information and take privacy seriously at all times.

4. Legal Compliance

  • Sensitive Information: As required by Australian law, I may need to disclose information if there is a risk of harm to yourself or others, or if ordered by a court. Otherwise, your privacy is always respected.

5. Service Limitations

  • This is not a Crisis Service. My email support is not intended for emergencies or urgent situations. If you are in crisis or need immediate help, please contact 000 or Lifeline on 13 11 14.

  • No Counselling, Diagnosis, or Medication: I do not provide counselling, psychology, diagnosis, suicide prevention, or medication. My service is for support and guidance only.

  • I am open and honest with clients about what I can offer, and I do not claim to be a replacement for psychology or counselling.

6. Communication and Notifications

  • Delay Notifications: If we experience unexpected delays, I will notify you by email and post an update on the Facebook page as soon as possible.

7. Acceptance of Terms

  • By purchasing and using my email support service, you confirm that you have read, understood, and agreed to these terms and conditions. I appreciate your trust and look forward to working with you. Thank you for allowing me to be part of your journey!